Sales Support Intermediates

Location
Arnhem
Start date
15/11/2022
End date
15/08/2023
Hours
40

Nouryon Specialty Chemicals BV
SRQ
SRQ162821
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Nouryon is the global leader in essential solutions

Companies around the world rely on our products to make everyday necessities such as paper, plastics, construction materials, pharmaceuticals and personal care products. The name Nouryon was created in October 2018 after the split from AkzoNobel, but we have been active in the Netherlands for more than 150 years. Here we work at nine locations on essential chemistry for a sustainable future.

Job Function: Sales  Support 
Business Unit: Performance Formulations
Job Family: Sales & Marketing

Job Description

Support the EMEA region Sales/Account Managers in the execution of the sales process and Coordination of the contact with the customers to address exceptional issues and non-order related requests (post-order process).
 

Purpose and responsibilities:
  • Act as business line focal point across functions on customer related issues regarding the post-order process
  • Function as authorized requestor for prices, SAP contracts and customer master data changes. I believe that is in the generic role profile
  • Onboard Customers to MyNouryon facilitating electronic orders and self-service document retrieval
  • Monitor inbound Customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
  • Monitor and coordinate Customer complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the Customer
  • Initiate Creation/Change of Customer master data (if applicable) and set up New Customers. (SAP)
  • Credit Control-Monitoring assistance with overdue invoices and define actions in cooperation with the credit control department
  • Follow up opportunities that warrant a visit for the Account Managers
  • Support, preparation of documentation and archiving during the contracting process, including offers & tenders
  • Coordinate with OBAM/Account Managers to sell off-spec product
  • Inserting Sample order requests in CRM system and forward the sample order form to Customer Service for insertion in SAP.
  • (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process
  • On-boarding New Account managers
  • Organize Invitation letters foreign visitors for the Embassy
  • Insert Ariba purchasing orders and follow up in SAP VIM Accounting system
  • Filtrated eSDS (right application to customers)
  • Filing SharePoint on Segment level
  • Coordinate requests from the general inquiry mailbox and forward to Account Manager
Job requirements

Essential educational qualifications, relevant experience and requested skills.

Key Talent indicators:

      • Service Driven
      • Self- confidence
      • Prioritization skills and follow up
      • Pro-active
      • Self-starting
      • Sense of urgency
      • Accuracy

Key Functional Competencies:

      • Strong communicator
      • Following through on commitments
      • Relationship builder
      • Able to multitask and prioritize
      • Good problem solver

Education:

      • High school, Excellent written and verbal English communication skills

Practical experience:

      • More than 3 years of experience in a Service-oriented position Experience of being a Customer Service Representative
      • Experience of working in CRM tools
      • Experience SAP

Please also see full attachment

Hiringdesk Nouryon

register
Arnhem
40
15/11/2022
01/12/2022
15/08/2023
Nouryon Specialty Chemicals BV
SRQ162821
Location:
Start date:
End date:
Hours:
Arnhem
15/11/2022
15/08/2023
40
Nouryon is the global leader in essential solutions

Companies around the world rely on our products to make everyday necessities such as paper, plastics, construction materials, pharmaceuticals and personal care products. The name Nouryon was created in October 2018 after the split from AkzoNobel, but we have been active in the Netherlands for more than 150 years. Here we work at nine locations on essential chemistry for a sustainable future.

Job Function: Sales  Support 
Business Unit: Performance Formulations
Job Family: Sales & Marketing

Job Description

Support the EMEA region Sales/Account Managers in the execution of the sales process and Coordination of the contact with the customers to address exceptional issues and non-order related requests (post-order process).
 

Purpose and responsibilities:
  • Act as business line focal point across functions on customer related issues regarding the post-order process
  • Function as authorized requestor for prices, SAP contracts and customer master data changes. I believe that is in the generic role profile
  • Onboard Customers to MyNouryon facilitating electronic orders and self-service document retrieval
  • Monitor inbound Customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
  • Monitor and coordinate Customer complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the Customer
  • Initiate Creation/Change of Customer master data (if applicable) and set up New Customers. (SAP)
  • Credit Control-Monitoring assistance with overdue invoices and define actions in cooperation with the credit control department
  • Follow up opportunities that warrant a visit for the Account Managers
  • Support, preparation of documentation and archiving during the contracting process, including offers & tenders
  • Coordinate with OBAM/Account Managers to sell off-spec product
  • Inserting Sample order requests in CRM system and forward the sample order form to Customer Service for insertion in SAP.
  • (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process
  • On-boarding New Account managers
  • Organize Invitation letters foreign visitors for the Embassy
  • Insert Ariba purchasing orders and follow up in SAP VIM Accounting system
  • Filtrated eSDS (right application to customers)
  • Filing SharePoint on Segment level
  • Coordinate requests from the general inquiry mailbox and forward to Account Manager
Job requirements

Essential educational qualifications, relevant experience and requested skills.

Key Talent indicators:

      • Service Driven
      • Self- confidence
      • Prioritization skills and follow up
      • Pro-active
      • Self-starting
      • Sense of urgency
      • Accuracy

Key Functional Competencies:

      • Strong communicator
      • Following through on commitments
      • Relationship builder
      • Able to multitask and prioritize
      • Good problem solver

Education:

      • High school, Excellent written and verbal English communication skills

Practical experience:

      • More than 3 years of experience in a Service-oriented position Experience of being a Customer Service Representative
      • Experience of working in CRM tools
      • Experience SAP

Please also see full attachment

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